![]() ![]() The purchase and use of Apple products are subject to additional terms and conditions found at and. Please contact your wireless service provider for more information. ![]() Returning your iPhone or iPad may not automatically cancel or reset your wireless account you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Wireless carriers have different service-cancellation policies. IPhone and iPad Returns – Wireless Service Cancellation Should you return the AppleCare+ portion of your iPhone Upgrade Program, please note that you will lose your Upgrade Option as set forth under the terms of the iPhone Upgrade Program. Return of AppleCare+ under an iPhone Upgrade Program ▪ For complete details on how to return a product purchased at the Apple Store please visit the Returns & Refunds page. ▪ Should you wish to return ten or more of the same product, you must return to the Apple Store where originally purchased. If these features have been activated and cannot be disabled by the person in possession of the phone, Apple may refuse the return or exchange. ![]() ▪ Apple provides security features to enable you to protect your product in case of loss or theft. As an exception, you may return Apple-branded software if you do not agree to the licensing terms however, you may not retain or otherwise use any copies of returned software. ▪ Opened software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. In those cases, a refund will be issued within 10 business days provided the return is in its original, undamaged and unmarked condition. ▪ Returned products may require inspection at an offsite location before we can provide a refund or exchange. ▪ In the case of items returned with a gift receipt, Apple will offer you an Apple Store Gift Card. ▪ For returns to an Apple Retail Store for cash, cash equivalent, and check transactions over $750, Apple will mail a refund check to you within 10 business days. ▪ Gift cards and electronic software downloads are not eligible for return. ▪ Products can be returned only in the country in which they were originally purchased. In that unlikely event, we invite you to review the following terms related to returning a product.įor any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. We understand, however, that sometimes a product may not be what you expected it to be. ![]() That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use. We’ll be as brief as our attorneys will allow. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)Īs with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re in an Apple Retail Store, on, through the Apple Store App, or on the phone with the Apple Contact Center. We appreciate the fact that you like to buy the cool stuff we build. ![]()
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